About the Client:Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to
provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored
outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
- Primary Responsibilities:
Will formulate and conceptualize training modules based on the needs of the employees and the management
- Will be responsible for managing the activities involved in the design, preparation, delivery, and need assessment of training and development programs for company managers and employees
Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training- Will conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operations
Will partner with and join other HR professionals to assess and implement organizational development programs, processes, and training initiatives to support organizational strategies
- Will conduct research on the latest trends in training provided
Will evaluate employees improvement based on the training provided- Will develop methods for evaluation of program effectiveness
Will prepare program reports
- Will perform other duties and/or special projects as necessary
Identify training needs and organize training interventions to meet quality standards
- Secondary Responsibilities:
Evaluate employees through call listening, side-by-side, live monitoring- Will monitor trainee performance from training up to nesting, before endorsing them to operations
Requirements1-2 plus years of experience as a BPO Trainer is required.
Experience as a Product Trainer preferred.- Experience with ramping programs (handling consecutive Product Training classes).
Experience in formulating and conceptualizing training modules; able to design, prepare, deliver, and assess training and development programs.- Experience in conducting New Employee Onboarding, Orientation, and Product Training.
- Full-time onsite work in Cebu office.
- Night shift (8 PM - 5 AM) during Product Training classes.
- Morning shifts when not conducting classes.
Please note that you will need to prepare a brief 15-minute demo presentation on any topic for the final interview.
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Job Types: Full-time, Permanent
Pay: From Php25,
- 00 per month
Schedule: - Day shift
Night shift
Application Question(s):
- How many years of training experience do you have in a BPO setting
* Are you open to doing full week onsite reporting
