Be a part of one of the best companies to work for in Asia- Excellent perks and benefits
Above-industry average salary
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
- Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives- Comprehensive medical, insurance, or social security coverage
World-class workspaces
- Engaging activities and recognition programs
Strong learning and development plans for your career growth- Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
- Flexible working arrangements
Be coached and mentored by experts in your field- Join a global company, winner of hundreds of industry awards
Coordination and implementation of CX training, assisting and accompanying new employees in the department- Within a team, design and deliver effective soft skills training
Measure success, development areas and provide feedback to new employees and Leads
- With the CX Operations Manager, determine the training needs in order to help add on new skills that can further improve CX
Coach and mentor CX Specialists where necessary to aid their performance and development- Work closely with the client's learning and development department to ensure consistency for all Customer Relations training materials
Other related duties may be assigned, as requested and required such as supporting the operation; communicating with customer where necessary
- To create an excellent first impression to all new starters to the department, remain professional at all times and ensure the Leads are fully aware of their new CX Specialists development needs
To hold and complete a handover to each Lead with a new CX Specialist, at the end of training- Identify individual training needs, through the completion of a training needs analysis and design, adapt training to meet these needs
Any other duties and responsibilities that may be assigned to you by the management from time to
- time, within your category of employment in the organization and for the effective implementation,
maintenance and continual improvement of the Quality Management System of TDCX.
At least two (2) years in college- Flawless verbal communication skills in English language is essential.
Experience in working in a training management role for 2-3 years.
- Experience coaching, inspiring and motivating others to meet goals and metrics.
Excellent presentation skills.- Works well in ambiguity and embraces the adventure!
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Job Types: Full-time, Permanent
Benefits:
Company events Health insurance
Opportunities for promotion Promotion to permanent employee
Schedule:
Rotational shift
Supplemental pay types: Anniversary bonus
Performance bonus
Experience:- Product Training in BPO: 2 years (Preferred)
BPO Industry exp: 3 years (Preferred)
- E-Commerce Account: 1 year (Preferred)
* EMEA ( Europe, Middle East, Africa) market in BPO: 1 year (Preferred)
