About CompanyTransparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
- Job OverviewThe Trainer provides quality, effective training designed to increase individual and organizational productivity and enrichment. S/he provides development opportunities that enhance knowledge, developskills,and enrich the organization.
- Responsibilities and Duties
Conducts new hire onboarding training from program specifics, review of compliance requirements, assessment of readiness to start on the job work, including but not limited to cross-training, and new program training implementation- Assesses training needs and develops programs for continuous education and employee development in close coordination with counterparts in Operations and Quality
Evaluates the competency levels of individual employees so that they can work with employees with different knowledge and skill levels
- Works to execute established overall training objectives
Provides feedback to support training program design and documentation, using techniques combining virtual and on-site collaboration- Should be familiar with the software commonly used in the industry for computer-based training, videoconferencing, and document management
Keeps up with comprehensive knowledge and relevant topics to ensure that training modules are updated and have correct information
- Evaluates the outcomes of training sessions and maintain records of trainees progress and achievements through the learning management platforms
Joins calibration sessions and focus groups- Performs other tasks as needed
- Required Knowledge and Skills
Strong verbal and written communication skills- Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
- Great interpersonal skills and observational skills so that they can assess trainees understanding and progress
Open, honest, and empathetic manner when dealing with people- Strong attention to detail and desire to follow procedures
Excellent customer service and positive interpersonal skills
- The ability to work and collaborate with employees at all levels within different roles
Strong analytical, problem-solving, and decision-making skills- Ability to work flexible hours with the possibility of working outside of contractual hours
Ability to give and receive feedback appropriately
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), industry standard QA and Training tools (including implementation) and best practices or ability to learn technology quickly
High customer service and sales orientation- High level of integrity, honesty, and judgment
Strong coaching skills
- Able to meet productivity demands with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment
Experience working both independently and, in a team-oriented, collaborative environment is essential- Must have excellent presentation skills to present training programs
Is persuasive, encouraging, and motivational when giving feedback to others
A bachelor's degree is preferred but not required
- Have at least 3-5 years or more experience in the Contact Center environment handling a Training position
* Have extensive experience in handling sales and customer service in relation to Operations, Quality or Training
- Experience in the US Healthcare industry is preferred but not a requirement
Job Type: Permanent
Pay: Up to Php40,
