Developing call centers education materials, such as digital presentations, how-to manuals, and instructional videos.
Preparing procedures and policies regarding customer service techniques and appropriate agent conduct.
Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
Training experienced employees on new or updated call center procedures to improve their performance.
Observing the daily operations of call center employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Creating and managing the training budget.
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
1year minimum as Trainer
Must Have skills and knowledge in:
Must be sharp, professional, independent, and self-motivated
Strong teaching abilities and mentoring skills.
Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
Excellent communication, interpersonal, and conflict resolution skills.
Ability to provide leadership to personnel in a fast-paced and environment.
Word, Excel, Power Point efficient
Job Type: Full-time
Schedule:
* Night shift
