Trainer

NV Group (NVG) is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NVG offers credit management, debt collection and legal services to companies such as AGL, Telstra, EA and more.

NVG promotes a family oriented environment, work life balance and are composed of tenured employees.

• Role:

The Trainer is responsible for administering, developing, organizing and conducting training programs for all business units up to the supervisory level. In addition, the Trainer develops and designs training manuals that are necessary for the correct process and procedure application that may help increase the Company's revenue.

The Trainer may also be required to assist the Quality Assurance Analysts when needed.a

• Qualifications:

Preferably with 2 years and above experience in Adult Education or Training and Development

• With 1 year experience in Customer Service, Sales or Debt Collections in the BPO/Call Centre Setting

Strong computer skills, especially with Microsoft Applications: Word, Excel and PowerPoint

• Strong facilitation and presentation skills and has the ability to assess and provide feedback

Ability to analyse training needs to identify deficiencies and foster a learning environment that promotes continuous improvement

• Must possess strong problem solving skills

Strong coaching and motivating skills

• Good verbal and written English communication skills

Must be reliable, professional and someone who values teamwork

• Can maintain the highest level of confidentiality

Job Types: Full-time, Permanent

Pay: Php30,

• 00 - Php40,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Fixed shift

Holidays

• Monday to Friday

Supplemental pay types:

• 13th month salary

Experience:

• Training (BPO): 2 years (Required)

Expected Start Date: 07/08/2024