Position Training Facilitator
Location
Cebu cityPermanent
Work Mode Onsite (Mon - Fri)
- Work Shift Graveyard Shift
This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
Provide training to new and existing employees- Develop and deliver training plans and curriculum to classes of up to 25 people
Develop and utilize a variety of creative teaching techniques
- Develop and administer knowledge assessment testing
Assist with QA monitoring, feedback and coaching- Maintain up-to-date reporting on training progress, effectiveness and improvements
Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
Manage new Trainers and Training Facilitators
Knowledge of existing and emerging training methods and tools- Knowledge of call center systems, ACD/IVR and performance statistics
Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
Ability to build rapport with clients and interact with team members at various position levels- Ability to multitask effectively and work in a fast paced environment
Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
Ability to potentially travel- Skills in MS Office programs (Word, Excel and PowerPoint)
- Educational/Work Experience Requirements
BS/BA in Education or Business Administration or equivalent work experience required- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
3+ years previous contact center experience preferred
- Experience in customer service training
Experience in coaching and mentoring
Job Type: Full-time
Schedule: Monday to Friday
