Trainer

Job Title: Trainer

• Reports to : Training Manager

• Job Purpose

The Trainer works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides training and coaching for the further development of each employee. Must work well with a variety of individuals and be able to resolve issues professionally.

• Key Responsibilities

• Develop a schedule to assess training needs

Conduct employee surveys and interviews

• Consult with other trainers, managers, and leadership

Track and compile collected data

• Conceptualize training materials based on data and research

Communicate training needs and online resources

• Create training strategies, initiatives, and materials

Contact and utilize outside vendors and resources for instructional technology

• Test and review created materials

Maintain a database of all training materials

• Instruct employee training and onboarding

Conduct training through new materials

• Review employee performance and learning

• Qualifications & Desired Skills

• Experience: 1 year and above

Education: Graduate/Post Graduate

• Technical / Functional:

Bachelor's degree in education, business, human resources, information technology, or related field

• Certification from talent and training associations a plus

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

• Experience with technologies and best practices for instructional manuals and teaching platforms

Experience in creating and implementing training frameworks for omni-channels

• Strong project management skills with the ability to supervise multiple projects

Excellent verbal and written communication skills

• Good interpersonal skills and communication with all levels of management

Able to analyze problems and strategize for better solutions

• Able to multitask, prioritize, and manage time efficiently

Excellent leadership, team building, and management skills

• Behavioral

:
Strict adherence to company philosophy/mission statement goals

Encouraging to team and staff; able to mentor and lead

Job Type: Full-time

Pay: Php35,

• 00 - Php40,000.00 per month
  
  Benefits:
• Flexible schedule

Health insurance

• Life insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Night shift

Experience:

• BPO: 1 year (Required)

Trainer: 1 year (Required)

Willingness to travel:

100% (Preferred)