Job Description
The Trainer supports and coordinates different quality and training activities of the company and will be responsible for analyzing training needs, developing curriculum, growth and success of an employee on-boarding. This position supports operation managers and teams and related stakeholders to ensure long-term broadening and deepening of the service excellence objectives in the services and processes deployed to meet customers demand for high quality, dependable, and efficient services.
KEY RESPONSIBILITIES
You will:
- Develops, coordinates and administers a comprehensive training curriculum for both new hire and existing employees
- Ensures all need and programmes are mapped to business and organizational requirements
- Responsible for on site or virtual training coordination of systems changes, new systems and/or processes in support of overall company initiatives, and ensures initiatives are reflected in the training material
- Conducts systems and process training - need based, mandatory or project based as required
- Coordinates closely with process owners, works fortnightly and monthly for engagement with different stakeholders of process owners
- Responsible for periodic reviews of file documents to ensure compliancy to quality regulations
- Responsible for coordinating all training, record keeping, updating, auditing and process compliance.
Qualifications
- Bachelor's Degree is required
- Minimum of 5 to 8 years in Logistics Industry/ Shipping/ Import/Export department
- Exposure to Air/ocean transportation/ Logistics / 3PL in working with a Supply chain service provider
- Preferably with exposure to Order Management / Buyers Consolidation process & systems and related forwarder ERP systems
Location: Ortigas, Pasig
Schedule: Hybrid (2-3 onsite) | Day shift (may work on graveyard depending on the training schedule)
