Job Title
Trainer
Purpose Of The Role
An Associate Trainer within Training Services will design and deliver training courses on the use of the Amadeus system and Amadeus Products to clients and parners.
He/ She works autonomously within defined processes, procedures and methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
He/ She may have specialized formal education or the equivalent work experience and has the required technical and functional skills and knowledge of the business.
He/She updates training material following products evolution.
He She masters his/her region business specificities and usages.
In This Role You'll
Customers First
- Responsible for incorporating customer requirements into facilitated course through needs analyses to determine extent to which current learning offerings meet business needs both Amadeus and our customers; curate facilitated learning offerings to be customized based on customer approach, and specific to address role-based skill gaps.
- Provide high quality training to internal and external customers according to course content, audience and business needs and deliver standard and private/customized training sessions based on an existing training plan.
- Ensure training materials and exercises are well prepared and updated for each course delivery.
- Act as an Amadeus ambassador in every interaction with colleagues and customers.
Strategy and Vision
- Have a clear vision of our depatement strategy
- Show awareness and engagement in Learning Services training delivery initiatives and participate to various marketing communication channels both internal and external.
Talent Focus and Leadership
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities.
- Collaborate with all other team members and participate in any team meetings or activities.
- Collaborate with design and development team and support them defining Amadeus training solutions.
Innovation & Modernization of Training Delivery
- Contribute to the adoption of Amadeus products through technical, digital and multi-media strategies which are relevant to each of our internal and external customers.
- Contribute to the building of a learning platform to educate large numbers of internal staff and customers, creating a global ecosystem of Amadeus product expert users.
- Ensure creative and innovative ways to deliver training content and drive customer engagement - i.e., via hands-on experiential learning, video, and social media.
- Help in the implementation of learning modernization trends and techniques within training delivery, in full alignment with the business objectives and priorities of the global learning organization.
Efficiency & Budget
- Drive support call deflection by providing customer and trainer feedback to his/her line manager.
- Follow the global training standards set in the CLS Guide for Instructor-Led Training.
- Follow the corporate Travel Policy and suggest the best training solution depending on the request and the business case.
About The Ideal Candidate
- Vocational degree in Tourism, or University degree in Education, or related field, or equivalent work experience.
- At least 2-3 years working in travel industry and experience in training delivery.
- Set instructional objectives and design training sessions and courses.
- Select, sequence and structure the training sessions to achieve training objectives.
- Deliver training courses to internal and external customers, and, with increasing seniority, conduct dedicated or customized courses.
- Manage pre and post course management activities.
- Work autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Work with Learning Content Managers in the update of Training documentation.
- Maintain internal and external relationships with departments responsible for defining Amadeus products and customers in order to maintain and update the existing instructional resources.
- Use the established evaluation process to ensure the continuing relevance of training to business needs.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
