We are looking for an energetic and dynamic Trading support professional to join our global team. The candidate's primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment banks business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all customers.
To be the ideal candidate you will be proficient with technology and have strong communication skills (both written and oral). You will enjoy problem solving and interacting with various people throughout the day. You like to learn new technology and approach challenges with an open mind and positive attitude. The right personality will match our ambitious, open, and focused culture, while putting the needs of our clients first and aiming to achieve the goals set by our management team.
Role Responsibilities:
- Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email
- Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
- Provide clients with guidance on system functionality and workflow
- Identify and communicate urgent issues that may have associated P/L and franchise risk
- Build knowledge of the marketplace and keep up with current industry trends
- Contribute to knowledge management efforts
- Complete required trainings - regulatory and otherwise
Qualifications
- Previous customer support experience within a highly pressurized environment.
- Previous experience supporting customers by phone and email or chat.
- Previous roles supporting Forex trading workflows.
- Knowledge of HTML5, Linux RedHat, Java Applet, XML, MySQL, TCP-IP
- Knowledge of Cloud Technology, Azure, and Database Administration
Skills & Behaviors
- Problem solving: defines a problem generates solutions and evaluates and identifies the best solution to overcome the problem.
- Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked.
- Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
- Customer empathy: Identifies a customer's emotional needs, understands the reasons behind that need and responds to it optimally and appropriately.
- Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
- Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
- Collaboration: Works optimally with others and adapts ways of working to achieve a common goal
- Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
- Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
