Trade Business and WebBuyer Solutions Specialist

Trade Business and WebBuyer Solutions Specialist

With a focus on simplicity and sustainability, ShipServ's vision is to transform maritime trade by becoming the trusted starting point for every purchase order. The company is committed to facilitating seamless and streamlined trading through its market-leading digital solutions, empowering businesses to thrive in a connected and sustainable trade ecosystem.

ShipServ has built the largest maritime ecosystem at the forefront of industry transformation, connecting a vast network of trusted partners. Every day, its platform processes a high volume of transactions, providing ShipServ with a wealth of transactional insights and allowing the company to leverage cutting-edge technologies to drive sustainable progress.

ShipServ is dedicated to supporting its customers on their journey towards excellence in the maritime industry and catalysing positive change. In 2023, ShipServ facilitates $6bn of global maritime trade and has 300 buyers and 50,000 supplier profiles on the platform.

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GLOBAL AND GROWING

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At ShipServ, part of the Marcura Group, we have:

800+ customers in 53 countries

1000+ global team members

20+ years experience specialising in the maritime industry

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THE ROLE Trade Business and WebBuyer Solutions Specialist

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We're seeking Trade Business and WebBuyer Solutions Specialist to drive the team who handles products or services to expedite conversion of subscriptions, turning a non-revenue client into business. In this role, you will be responsible for ensuring smooth conversion of invoices under Trade Business to minimizing client churn, E-invoicing management, and Identifying the blockers of clients churning the adoption into premium products

RESPONSIBILITIES & DUTIES:

• Ensuring the team has leads to process for E-invoicing by constantly following-up sales team.
• Identify and provide solutions on the bottlenecks of clients experience from trade basic to trade premium
• To provide solutions on churning of client in the adoption stage moving to premium subscriptions.
• Includes and addressing shortcomings and analyzing additional requirements of client to provide design creative, effective solutions that align with business goals.
• This may involve tailoring existing solutions, developing new ones, or integrating various products and services.
• Coordinate with other departments to ensure timely completion of tasks/ projects.
• You will collaborate closely with internal and external clients, using your expertise to bridge the gap between technical capabilities and client requirements.
• Perform other administrative duties as needed.

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ABOUT YOU

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• Bachelor's degree in business, technology, or a related field is often required.
• Knowledgeable on Six Sigma, Lean or other process improvement tools (Certification is an advantage)
• Minimum 3 years experience as a Solution Owner or similar role in a B2B Marketplace or Marine Procurement industry.
• Strong understanding of products, and services relevant to the role, with the ability to quickly grasp technical concepts.
• Excellent project management skills with a track record of consistently delivering projects on time, on budget, and to high quality.
• Strong time management and communication skills.
• Ability to collaborate effectively across various functions.
• Excellent communication, problem solving and analytical skills
• Proficient in MS Excel and other data analysis tools.
• Develops, implements, monitors and evaluates process improvement ideas/ programs.
• A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations.

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DIVERSITY AND INCLUSION

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We're 100% committed to preserving our culture of inclusion and diversity.

We're all different. This makes us stronger as a company and helps to ensure we serve our diverse customers in the best possible way. We're committed to hiring the best people for the jobs we have. And then making sure they're happy and can prosper.

We've made good progress already on gender diversity, a particular issue in the shipping industry. We welcome applications from people with disabilities, who may appreciate the flexibility of Marcura's remote excellence policy (work from home).