Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time- The expertise and skills required for this position are:
Responsible for remote service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Virtual Environments
Support services for Microsoft-related technologies: Windows Server, Microsoft 365, SQL, SharePoint, etc.
Technical services and support at the network level: WAN and LAN connectivity, firewalls, and security.
Remote access solution implementation and support: VPN and Terminal Services.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Strong interpersonal skills which include a calm and welcoming telephone manner, active listening and customer care is a must.
Strong skills in documentation and organization of details
Excellent time management skills
Ability to multi-task and adapt to change.
Self-motivated and can work with little supervision.
Ability to work with a team of individuals in various tiers of support and management.
Willingness to develop professionally.
- Technical expertise required:
Solid working knowledge of Windows Servers, Networking, Virtualization, Security, Email services, Storage technologies, and a variety of Business applications
Printer troubleshooting
General server access and permissions
Server implementation, maintenance, and management
Configuration and implementation of Remote Desktop Service
Knowledge of desktop applications including Microsoft Office and basic accounting software
Develop in-depth knowledge of the service catalog and how it relates to customers needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses as they occur.
Work through a daily schedule that has been established through the dispatch process.
Enter all work and time as service requests.
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
- Educational or previous experience required:
Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWall CSSA
A+ Certification is preferred.
NET+ Certification is preferred.
Experience managing & working with the following technologies is preferred:
- Windows OS
- M365
- Windows Server (2003-Present)
- Active Directory Management (Azure AD Sync)
- DHCP
- DNS
- Remote Desktop Services
3+ years experience in computer network management is required
2+ years of experience supporting end users and server infrastructure in a business environment
2+ years experience with virtualization technologies
Experience in managing end-client networks is preferred
Microsoft Exchange configuration and troubleshooting
Firewall/router configuration
Hyper-V knowledge
Windows Server
GPOs
Routing and Switching
VPNs
Virus and Security
TCP/IP
The key tasks and responsibilities for this position include:
Troubleshoot and resolve end-user issues.
Provide consistent communication and updates.
Coordinate customer support with the team, Service Coordinator, and Service Manager
Monitor and review alerts.
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service issues that cannot be completed within agreed service levels.
Triaging Tickets and Dispatching when necessary
Assist with Client-Focused Projects as needed.
Job Type: Full-time
Benefits:
13th Month Pay
HMO & SSS payment on top of the salary (After 90-day probationary period)
Personal Time Off (After 90-day probationary period)
If interested and want to start the application, kindly click the below link and take the Pre-Employment Assessment test.
https://www.ondemandassessment.com/link/index/JB-Z4O529X6Pu=1129176
Apply now!
Job Types: Full-time, Permanent
Pay: Php60,
- 00 - Php70,000.00 per month
Benefits: - Opportunities for promotion
Paid training
- Promotion to permanent employee
Schedule:
Evening shiftSupplemental pay types:
Application Question(s):Internet speed:Computer specs:
Headset (Y/N):Backup plan for power interruptions:
Experience:
Experience:- computer network management:: 3 years (Required)
supporting end users & server infrastructure: 2 years (Required)
- with virtualization technologies: 2 years (Required)
Microsoft Exchange configuration and troubleshooting: 2 years (Required)- Firewall/router & configuration, Hyper-V & Windows Server: 2 years (Required)
GPOs, Routing & Switching, VPNs, Virus & Security, TCP/IP: 1 year (Required)
