Tier 3 - Escalations Agents (Customer Service)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Roles and Responsibilities:

Respond independently to complaints escalated at the highest level and VIP Clients

• Interact with internal and external customers to resolve their issues

Determine appropriate course of action and conduct investigative steps to fully identify customer issues

• Perform complex administrative and customer support tasks for VIP clients

Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Requirements:

Must have at least 2 years of Call Center experience in Customer Service handling a US account

• Experience as a Subject Matter Expert (SME), Retention or Tier 2

Experience in resolving and handling complex concerns from customers

• TRAVEL ACCOUNT EXPERIENCE is an advantage

At least 2 years in College, any course or Senior High School graduate or its equivalent

• Willing to work onsite in Mandaluyong

Amenable working Day Shift

• Benefits:

What can we offer you

• Competitive salary and benefits

Health Insurance with free dependents

• 10%-night differential

Attendance Bonus

• Paid time off

Convertible to cash leave credits

• Performance Appraisal

Work-life balance

• A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

Job Type: Full-time

Pay: Php35,

• 00 - Php40,000.00 per month
  
  Benefits:
• Company events

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• Afternoon shift

Day shift

• Early shift

Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Application Question(s):

• What is your recent salary and expected salary range

Application Deadline: 02/12/2024