Remote Employee BPO has an outstanding opportunity for you!
Role: Tier 2 Service Desk Technician
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meal, Free Uniform, Government Mandated Benefits
Work Schedule: 5-day work week
Monday - Friday, 9pm to 6am Philippine Time or Monday - Friday, 12am to 9am Philippine Time
Work Setup: WFO / WFH
As a Tier 2 Service Desk Technician, you will handle, prioritize, and resolve technical support requests from clients efficiently using the ConnectWise Manage ticketing system. You will communicate with clients via phone, email, and chat, often in a high-pressure support environment. Strong interpersonal skills and excellent written and verbal communication are essential.
Job Duties and Responsibilities:
Receive, document, and resolve technical support requests from clients.
Communicate effectively with clients over the phone, email, and chat.
Work in a fast-paced, high-pressure environment.
Qualifications:
Network support and troubleshooting (Meraki and UniFi).
Productivity suite support (O365 / Google).
Audio/Visual and security camera support and troubleshooting.
SaaS applications and POS hardware/infrastructure support.
End-user workstation/device support.
Prior experience in an MSP environment is preferred.
