Responsibilities- Deliver the best customer service to our clients and partner clients globally across different support platforms.
Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.- Create support experiences that exceed users expectations
Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
At least 2nd year college undergraduate or Associate Degree graduate
- Good English communication skills
Minimum 2 years BPO experience (voice account)- Willingness to work in a team environment
Amenable to work on a flexible schedule (including night shift)
Job Types: Full-time, Permanent
Pay: Php26,
- 00 - Php30,000.00 per month
Benefits: - Health insurance
Opportunities for promotionSchedule: Evening shift
Late shift Night shift
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:- Customer Service Representative: 2 years (Required)
Location:
Cebu City, Cebu (Required)
