Company Description
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Tier 2 Analyst, HR Technology (Workday) will be a key contributor, starting with implementation and transitioning into steady-state operations.
The successful candidate will play a utility role on the functional HR team implementing Workday (HCM, Talent Optimization, Compensation, Absence, Reporting & Analytics).
S/he will partner with our global implementation team of both SGS and third-party stakeholders to support the design, configuration, testing and deployment of Workday.
Specific Responsibilities
As we transition to post go-live operations, all of the experience and learning done through implementation will prepare the successful candidate to deliver Tier 2 Workday services to SGS. Accountabilities will include: Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
Supports functional analysts with Workday configuration, testing and reporting.
Supports Workday Services leader with maintenance of documentation and continuous improvement of services.
Qualifications
An aspiring HR Professional with educational background in Human Resources Management. Some work experience in HR Operations, HR Technology or HR Shared Services is a big plus.
A lifelong learner with a strong academic background.
Confident. Not afraid to make mistakes. Understands that feedback is a gift and is essential to learning and growth.
A person who develops and openly shares individual points of view. Does not need and does not want to follow a script to do the job.
Possesses strong acumen and interest in technology and business operations
An aspiring global professional with a great interest in working for a large global enterprise. Humility and appetite to learn and grow are a must
0-2+ years total professional experience
Bachelors Required, HR Management area of study is strongly preferred
Proficient in English, both written and verbal
Learning agility and aptitude
Confidence to communicate with stakeholders globally in English
Additional Information
Hybrid Set Up
