Job Description :
Join our team where you will focus on business results by offering options and finding solutions to help our customers. Your work will be creative, exciting, and different every day.
As a Fraud Specialist I within Chase, you will not only play a pivotal role in maintaining our profitability and identifying fraud trends but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.
Job Responsibilities:
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills:
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Call Center, Banking or Finance industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends,or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
