Tele Collector- Job Overview: The Tele Collector is responsible for locating and contacting individuals with overdue accounts to recover payments. This role requires excellent communication and negotiation skills, as well as the ability to handle difficult conversations professionally and empathetically.
- Duties and Responsibilities:
Locate and Contact Debtors:
Utilize skip tracing techniques to find debtors current contact information. This may involve reaching out to public records, credit bureaus, or contacting references. Initiate contact via phone calls, emails, or letters.Discuss Delinquent Accounts:
Explain the overdue balance and the consequences of non-payment. Answer questions about the debt and the collection process.Negotiate Payment Plans: Work with debtors to establish feasible repayment plans, which might involve negotiating the amount or setting up installments.
- Process Payments: Accept payments over the phone using secure payment systems and update account records to reflect received payments.
Maintain Detailed Records:
Document all interactions with debtors, including recording phone calls, logging emails, and keeping track of payment promises.Compliance with Regulations:
Adhere to strict laws and regulations governing debt collection practices. Ensure all communications are professional and respectful, avoiding harassment or intimidation tactics. Excellent communication and interpersonal skills to effectively negotiate and build rapport with debtors.- Active listening skills to understand debtors situations and concerns.
Strong computer literacy for operating collection software and managing databases.
- Persistence and resilience in handling difficult conversations and rejections.
Ability to work independently while meeting daily quotas and targets.- Knowledge of relevant laws and regulations related to debt collection.
Job Type: Full-time
Benefits: Health insurance
Opportunities for promotion Promotion to permanent employee
Schedule:
Monday to Friday
Supplemental Pay: Performance bonus
License/Certification:
* Driver's License (Preferred)
