Manage to achieve the set amount collected/achievement target for his team.
- Keep track, review delinquent account records to determine which customers must be contacted for collection of overdue accounts and plan course of action to recover outstanding payments.
- Update and submit account status and database regularly.
- Listen to team members participation to ensure the training provided by your supervisor is being put into use, and also to see if any additional training is needed.
- Comply with the Client policies, company policies, and Unfair Collection Practices (BSP CIRCULAR 454) when contacting individuals and other companies to collect past due balances that they owe.
- Create trust relationships with debtors, when possible, to avoid future issues and manage to handle questions and complaints.
- Alert superiors of debtor's possible complaints.
