Tele Collections Team Lead

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of bill and ease, pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here:https://billease.ph/about-us

The Job

Billease is creating and building the most technological collections shop in the Philippines. Driven by AI. Billease is now looking to hire a tech savvy collections Supervisor.

Team Leadership:

• Lead and mentor a team of collection specialists, providing guidance, training, and support to ensure high performance.150 FTE.
• To grow to 300 FTE within 2 yrs Foster a collaborative and results-oriented team culture.
• Set clear performance targets and key performance indicators (KPIs) for the collections team and track progress.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and internal policies governing collections.
• Identify and mitigate potential risks associated with the collections process.
• Collaborate with the risk management team to optimize credit risk models and strategies.

Customer Engagement:

• Implement customer-centric communication strategies to engage with delinquent customers in a respectful and empathetic manner.

Continuous Improvement:

• Drive continuous improvement initiatives within the collections function, seeking innovative ways to enhance efficiency and effectiveness.
• Stay updated on industry best practices and emerging trends in collections.

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By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.