Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence Look no further - hammerjack has the perfect opportunity for you!
Role: Technical Communications Analyst
Location: Makati - Hybrid (2 days onsite per week)
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
Super funds, fund managers and banks rely on the company to deliver a step change in their PDS management and processes. This is a core component of our business. Reporting to the Operations Director, the Communications Analyst will contribute to this important business line with particular focus on document analysis.
DUTIES AND RESPONSIBILITIES
Reporting to the Operations Director, the Communications Analyst will:
- Work end-to-end in the Keystone system, building clause banks, master shells and templates that deliver high quality, on brand, correctly worded documents.
- Build Keystone Instances that balance brand design, efficiency, and usability of the system.
- Using client's proprietary tools, analyse the content of each document/set of documents to ensure maximum efficiency for end users as well as usability of the system.
- Continually check document outputs to ensure all of the text, fields and rules are set up correctly in the system and cross check with team members to ensure the same.
- Liaise with clients as requested by the Operations Director or clients.
- Undertake other activities as required to support the business and our clients.
- Anticipate problems before they happen.
- Liaise with Objective to troubleshoot and solve issues raised by clients.
- Keep Monday and the Operations Director up to date with progress of projects and tasks and communicate in a timely manner if a deadline is not going to be met so a solution can be reached.
- Work with the team to increase the value that the client delivers to their clients.
- Attend team meetings and offsites.
- Work in accordance with our values.
- Be available during agreed working hours and undertake additional hours when required by client or business needs.
- Liaise with the Operations Director to agree any required leave.
- Contribute to a culture of communication throughout the business via our agreed technology solutions, or just by having a conversation. If you see something going awry, or if you can see a way to improve things, speak up.
- Think about how we do things, as well as just getting the job done. Our clients expect us to be the experts, and to guide them in their decision making. We do this through asking great questions, making sure things are documented and raising issues and opportunities to improve.
- Embrace technology to deliver great outcomes for our clients as well as improve our lives at work.
- Comply with WHS obligations and take responsibility for our own health and safety, as well as encouraging good behaviour across the business.
- Act with honesty, integrity and respect in dealings with colleagues, clients and suppliers. We understand others perspectives, respectfully deal with conflict, manage boundaries and appreciate others strengths and skills.
- Prioritize workload to achieve quality outcomes for our clients and our business, and by being flexible in order to meet changing circumstances while considering the impact on others.
QUALIFICATIONS
- Proven experience in Document Management.
- Meticulous attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Applications (Word, Excel, PowerPoint).
- Experience in different communication platforms such as Slack/Teams.
- Basic understanding of databases.
- A good background in HTML/CSS is preferred.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
