Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Technical Trainer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Specialists in this role get to:
- Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training. Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM training for the program. Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioral or tool change type learning experiences. Oversee new hire progression and enhancement training. Provide feedback and implement appropriate solutions. Coach and give feedback to trainees to help them fulfill performance metrics.
- Impact the bottom line: Fill out accurate reports.
- Strengthen relationships: Establish and maintain communication with clients and / or team members. Understand needs, resolve issues and meet company expectations.
- Be the point of contact: Handle phone calls and transactions for the program.
Qualifications
Our most successful candidates will have:
- Earned a Bachelors degree in any field (Major in Education or Communication preferred).
- At least 2 years of work experience as a trainer.
- Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
Additional Information
All your information will be kept confidential according to EEO guidelines.
