Job Overview: Facilitate the download and installation of our mobile app for users.Provide assistance and troubleshoot any issues related to the app download process.Ensure a seamless experience for users from the moment they decide to download the app.
Guide users through the app download process on various platforms (iOS, Android).
- Address and resolve any technical issues users encounter during the download and installation.
Provide clear and concise instructions for app setup and initial use.- Maintain up-to-date knowledge of app updates, compatibility, and system requirements.
Collect user feedback on the download process to identify and implement improvements.
- Skills and Qualifications:
Strong understanding of mobile operating systems (iOS, Android).
- Excellent communication and problem-solving skills.
Ability to provide step-by-step instructions clearly and patiently.- Technical troubleshooting skills and familiarity with common app installation issues.
Customer service orientation with a focus on user satisfaction.
- Previous experience in customer support or technical support role preferred.
Basic technical knowledge related to mobile devices and app stores.
Job Type: Full-time
Benefits:Schedule:Supplemental pay types: Overtime pay
Ability to commute/relocate:
* Taguig City: Reliably commute or planning to relocate before starting work (Preferred)
