The key role of the Technical Support Specialist is to provide consultation and post sales technical support to all our partners in the North American market in order to ensure the functioning of our products and satisfaction of our partners and their customers.
The ideal candidate should have extensive experience in B2B software/solutions support, and proven knowledge in MS server, MS Windows 10, MacOS, Active Directory, Network infrastructure, Databases - SQL/Firebird, Virtualization, Clustering as well as experience in the industry in which operates.
General Responsibilities
- Providing pre-sales and post-sales technical support to our partners in the North American market
- Timely handling of technical requests and subsequent coordination with relevant employees
- Providing remote assistance to our partners and/or their customers
- Handling installations of products in both partners and end customers environments
- Participating in tender management and creation of the related documentation
- Actively verifying the technical knowledge regarding products of our partners in the North American market
- Conceptually increasing the technical knowledge regarding products of our partners in the North American market
- Simulating customers environment when solving their problems regarding products
- Preparing technical documentation - manuals, product brochures, knowledge database, etc
- Certifying and training our partners in the North American market
- Increasing the technical knowledge of all members of America
- To perform other related duties as assigned or requested by the Top Management
Requirements
Skills
- Excellent written and verbal communication skills
- Ability to identify problems and effectively provide solutions
- Extensive knowledge of IT and network infrastructure and the ability to use and share such knowledge
- Ability to work in team and collaborate
- Ability to prioritize and organize work
- Proficiency with MS Windows servers, virtualization, SQL and database concepts
- Self-motivated and disciplined
- Flexibility to travel as required
- Anyone who is able to either demonstrate a high-quality education and many years of practical experience or someone who meets the basic requirements for the aforementioned job position and shows great discipline, a desire to work hard, an ambitious attitude, and a willingness to learn
- There is enormous potential within each of us. However, not everyone has had the opportunity to reach it. That's why we, here at America, don't exclude candidates based on their past. On the contrary, we evaluate candidates based on their future
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
Disclaimer:
This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.
