Technical Support Representative

TvStartup Inc. is a software and development service for Video Creators to start their own online TV channels on SmartTV devices like Roku, Apple TV, Fire TV, and iPhone/Android mobile apps. Our products support live streaming, video on demand, scheduled programming and other video management related services.

We are a small but growing company (30 team members) looking for experienced technical support agents to join our team.

We build apps for TV's and mobile phones so our customers can publish their video content and stream live on their own apps.

Our core product is our video management software which allows video creators of all kinds to easily manage, distribute and monetize their video content online.

• Your role will focus on assisting customers through chats, emails or over the phone. Must have excellent English skills and be proactive in solving issues for clients.

• PAID TRAINING PROVIDED

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• Job Details:

Job Location: Cebu City

• Monday - Friday, 8 hour daily shift

Salary based on qualifications, PHP 20,000 - PHP 30,000 per month

• Full-time, long term job

Paid onboarding/ training provided

• Description Of Your Role:

- Assist customers with technical support for their accounts and in using their account dashboard on our software

- Accept incoming phone calls from clients needing support

- Respond to incoming emails

- Respond to incoming live chats

- Collaborate with other team members to help resolve customer issues

• Qualifications:

- Demonstrable work experience in previous technical support or customer service role

- BONUS: Background in providing support for a software product

- Ability to quickly learn new skills from other team members and collaborate together

Job Type: Full-time

Pay: Php20,

• 00 - Php30,000.00 per month
  
  Benefits:
• Paid training

Pay raise
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Are you currently in Cebu, willing to work onsite and night shift

How many years of experience do you have working in the BPO industry
* Do you have at least 1 year of TSR/ CSR experience in the BPO industry