Technical Support Representative (TSR)

Position Overview:

We are looking for a highly motivated and skilled Technical Support Representative to join our BPO service desk team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving. In this role, you will deliver exceptional technical support to our clients, resolve issues efficiently, and ensure a positive customer experience.

• Qualifications:

Experience: At least 6 months in a Customer Service Representative (CSR) or Technical Support Representative (TSR) role is preferred, but fresh graduates are also encouraged to apply.

• Education: Completion of at least 1 year of college.

Technical Skills:

• Proven experience in advanced technical support.

Proficiency in troubleshooting computers, IT infrastructure, and business applications is advantageous.

• Experience with password resets and ticketing tools (e.g., ServiceNow) is preferred but not required.

Communication Skills: Excellent verbal and written communication abilities in English.

Additional Requirements: Willingness to work on-site from Monday to Friday on a night shift schedule in BGC, Taguig.
Job Type: Full-time

Pay: Php20,

• 00 - Php50,000.00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Bonus pay

Language:

English (Preferred)