We are an all-in-one platform that provides a full service POS solution to quick service restaurants. We provide hardware and software solutions that work together to help restaurant owners maximize their sales, customer loyalty, and on site staffing with a sleek and easy to use system.
What we do:
We provide hardware (printers, kiosks, credit card readers, etc..) and software solutions for restaurants & food trucks, and a support agent knows how to troubleshoot all of our products. The support team conducts trainings and presentations, and is able to provide in-depth explanations of all of our products in simple terms to help restaurant owners understand how it all works and fits together.
Duties:
- Monitor WeChat, Slack, and Intercom for inbounds via phone, email, & livechat
- Follow documented troubleshooting procedures to resolve hardware & software issues with customers while providing excellent customer service
- Follow documented escalation procedures when resolutions do not work
- Read all posts in various assigned Slack channels & Notion documents daily to stay up to date on the latest changes in product, troubleshooting, and other developments
- Search for ways to contribute - when new tickets are not coming in, be proactive in helping resolve existing tickets, knowledge sharing with teammates, or adding relevant and useful details to ongoing conversations
Requirements
- Must be fluent in Thai and English languages
- 3+ Years of experience as a Technical Support
- Reliable high speed internet access
- A quiet workspace with minimal background noise for conducting phone calls
- Curious and proactive
- Willing to join conversations to provide context or propose answers
- Strong critical thinking and problem analysis skills
- Ability to report technical issues, problem-solving steps taken, and proposed solutions or next steps in clear, organized English with proper punctuation
- CAN START ASAP
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- WORK FROM HOME
- 100,000-110,000 monthly salary
