Job Description:- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users
Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to higher level within organization
- At least 1st year completed in college
Minimum of 18 months of BPO experience doing technical support or helpdesk with customer service
- Working knowledge on Software's and Application concerns
Good communication skills- Willing to work onsite in BGC, Taguig
Job Type: Full-time
Pay: Php25,- 00 - Php35,000.00 per month
Benefits: - Additional leave
Health insurance
- Opportunities for promotion
Paid training- Promotion to permanent employee
Schedule: Day shift
Supplemental pay types:
Overtime pay
Experience:- Call Center: 2 years (Preferred)
Technical support: 1 year (Preferred)
Expected Start Date: 04/29/2024
