Technical Support Representative

Hi! Were Smartsourcing, looking for a Customer Service Representative who can work with us full-time and on-site!

Where Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

As a Customer Service Representative, you'll be an integral part of our clients team which is dedicated to delivering exceptional customer service to their valued customers. If you're passionate about PC hardware, gaming, consumer electronics or business products, and are committed to delivering unparalleled customer service, this role is for you!

Some of the things we expect you to do are to:

• To be the frontline representative, interacting with customers via various channels such as phone, email, and the messaging system. Your primary focus will be addressing general inquiries and providing solutions to ensure customer satisfaction.
• Ensure that all level-one general inquiries are addressed promptly and efficiently, maintaining our partners commitment to exceptional service delivery.
• While you will primarily work within the Customer Service team, collaboration is essential.
• You'll liaise closely with colleagues across departments, including the Corporate, Aftersales, Product and Warehouse teams, to ensure a seamless customer experience from inquiry to delivery.

Requirements

We would need you to be or have the following:

• At least ONE year of experience in customer service with a passion for technology and online retail
• Experience and/or knowledge of PC Hardware, Gaming and Network Solutions
• Knowledge about Zendesk is welcomed
• Can-do attitude with a willingness to learn
• Exceptional organisational skills and ability to meet daily KPIs
• Excellence in both written and verbal communication skills with the ability to foster strong relationships with key stakeholders and customers.
• Ability to collaborate effectively with other departments and colleagues within the customer service team

Benefits

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing peoples lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Heres why we think youd love working at Smartsourcing

At Smartsourcing, were all about fostering a positive work environment for you. Were always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

Were proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s after one (1) month
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Sports wellness clubs including free-diving
• Subsidized gym membership at Anytime Fitness
• Travel opportunities to Australia
• Exclusive discounts in selected restaurants and merchants
• And so much more!