Work includes assisting customer telephonically and non-telephonically with accounting and/or technical operational service and support issues
Diagnose and resolve problems utilizing department tools and software, resources, business judgment and expertise, resulting in increased customer confidence with LSS products.
Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure excellent service and quality performance are meet/exceed customer expectations.
Perform other tasks/projects assigned by the immediate superior. Guarantees that customers will derive the best value from our products and services.
Qualifications
Bachelor's Degree
2nd yr. college undergrad (at least 2 yrs. of TS experience in 1 company/cumulative of 3 yrs.)
Excellent verbal and written communication skills
Must have good analytical skills and can quickly learn process and product specifics, apply the knowledge acquired as well as adapt to constant changing processes and tasks.
Self-motivated with positive attitude.
Ability to follow strict guidelines and standard operating procedures a MUST.
Must be willing to work in rotational morning shift.
Willing to work on business unit holidays and/or render overtime when necessary.
