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MicroSourcing

Technical Support Representative

Early Applicant
  • 8 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years

IT/Computers - Software

Job Description

  • They would handle incoming customer support by phone, and e-mail using our ticket tracking system (salesforce) guiding the client through corrective steps and/or training.
  • Provides answers to clients by identifying problems researching answers guiding client through corrective steps.
  • Guiding customers to understand software while diagnosing technical software issues.
  • Implementing new customers on onboarding workflow via appointments (for when they move up levels)
  • Manage new client onboarding groundwork in preparation for initial setup consultation.
  • Manage ticketing & respond to client questions.
  • Coordinate client communication
  • Develop specialized expertise on all products, services, and internal tools/systems.
  • Communicating with the team, supervisors and internal stakeholders
  • Ongoing Training & Individual Development Plans
  • Answer sales phone calls and guide them to schedule an appointment with salesman

More Info

Skills Required

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Date Posted: 18/11/2024

Job ID: 100723507

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About Company

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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