First point of contact for all users calling for Helpdesk Support hotline.- Deals with hardware and application support queries and issues reported to the support desk
Take ownership and responsibility of issues from start through to a successful resolution
- Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.- Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
Can Start Asap- Can speak English fluently
Can work Onsite in Ortigas and Clark
- With Helpdesk or TSR experience preferred
At least 1-2 years experience in a BPO industry
Job Type: Full-time
Pay: Php25,- 00 - Php26,500.00 per month
Schedule: - 8 hour shift
Day shift
Shift system
Experience:- Technical Support Representative: 1 year (Preferred)
Language:
English (Preferred)
