Craving stability with a career path that lets you shine Look no further! We offer a secure and supportive environment where you can build a fulfilling career.
YOU DESERVE THE BEST - Enjoy these Perks!- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Accessible office sites -- CEBU CITY
- Employee referral programs
About the Role: As our
Technical Support Representative, be responsible for handling level 1 incidents, following escalation procedures, providing prompt and exceptional service through phone and email communications with end users and vendors, maintaining accurate time entries, records, and documentation, collaborating with partners for onsite support and client management
This is where youu0026rsquoll shine:- Resolve level 1 incidents and escalate when necessary.
- Provide timely and exceptional service through phone and email communications.
- Maintain accurate time entries, records, and documentation.
- Coordinate with partners for onsite support and client management.
- Work on various platforms including Windows, Office, Exchange, On-Premises, and Active Directory
- Perform ad hoc tasks such as advising on platform downtime and reporting ticket failures.
- Proactively learn and develop skills
What youu0026rsquoll bring in:Technical Requirements- Intermediate troubleshooting, installation, and network knowledge
- Proficiency in Microsoft Windows Desktop and Office platforms
- Experience with line of business applications and Active Directory
- Familiarity with Microsoft 365, Office 365, and remote desktop tools
Strong soft skills- Great Communication and Comprehension skills
- Strong attention to detail
- teamwork
- customer service
Ready to find a place where your contributions are valued Join our team!
