A. ESSENTIAL DUTIES and RESPONSIBILITIES
- Provide day to day functional support to our customers.
- Responsible for answering requests via cases, email, and phone. These requests must be responded to promptly with the highest level of customer service possible.
- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements are met and customer satisfaction is exceeded.
- Respond to customer billing questions, challenges, and escalate to manager as needed. 5. Outbound contact with customers via phone and email to assist them with account management.
- Own customer inquiries and follow issues through to resolution.
- Commit to being a subject matter expert on our product and brands for customers.
- Communicate clearly with internal departments, ensuring excellent service.
- Prepare spreadsheets and word documents as required for reporting, analysis, documentation, and presentations.
- Coordinate the logistics for charger installations and commissioning.
- Provide logistical support and field service projects.
- Assist in scheduling the activities of field staff during project related activities.
- Prepare customer quotes and ensure service and parts delivery.
- Update project tracking lists and work orders and report progress to our customers
- Other duties as assigned.
B. JOB SPECIFICATIONS
I. Educational Background: Bachelor's degree holder.
II. Experience: At least 2 years experience of technical or customer service experience preferably in a BPO Industry.
III. Knowledge, Skills, and Attitude:
a. EV Charging network or automotive industry or experience is a plus.
b. Experience using Enterprise CRM, Salesforce is a plus.
c. Strong interpersonal skills that create positive relationships with colleagues and customers.
d. Ability to multi-task, work under tight deadlines and be a team player.
e. Excellent, professional, verbal, and written communication skills.
Job Type: Full-time
Pay: Php22,000.00 - Php25,000.00 per month
Benefits: - Health insurance
Schedule:
Education:
Experience:
- Technical Support Representative: 2 years (Preferred)
above: 1 year (Preferred)
Language:
English (Preferred)
