Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job Description
Primary Functions
Manages and supports IAM/OE Technical Support Calls and ensure resolution ofthe issue in a timely manner
Ability to researches, diagnoses and troubleshoots and resolves the issues to the clients satisfaction
Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder
Daily Operations
Handles IAM, OE, ESItronic Calls & Emails
ESItronic License Deployment
ESItronic Remote Troubleshooting
CDB Compliance (Real Time Documentation of Interactions)
C4C Documentation (OE)
XMS update, deployment
OE Remote Troubleshooting
Bosch Warranty System Processing
MyBCS Primary Support
Bosch Motorsports Inbound Support
Mazda VCM Support Hotline Report 85%
- Weekly/ Monthly Tasks 10%
Bosch Warranty System Quality Monitoring
BWS Turnaround Time
ADHOC Tasks
Qualifications
2 to 3 year technical support experience in automotive industry or anyrelated industry
Bachelor's Degree in Information Technology and/or Automotive
Has basic to advanced understanding of OBD2
Preferably with SAP experience
Advanced knowledge on Microsoft Office and generate reports, if needed
Excellent communication skills
Team Player, able to sit well with the team and customers
Keen attention to details
Goal and result oriented
Amenable to work on a hybrid set-up
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
