ResponsibilitiesWe are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone
Diagnose and escalate faults
Provide excellent customer service
Assist customers with Billing concerns as needed
Meet and maintain the appropriate key performance indicators and targets.
6-12 months Telecommunications BPO/Call Center Experience is preferred.
Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable.
2 years worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.
Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
Excellent customer service attitude
Friendly, positive manner and great at establishing rapport with customers
Above average English communication skills; Proficiency in English verbal and written skills is a must
Process-oriented with attention to detail
Positive attitude and willingness to learn and develop new skills
Must be willing to work onsite in Ortigas, Pasig City
Job Type: Full-time
Pay: Php30,
- 00 per month
Benefits: - Health insurance
Paid training
Schedule:
Day shift
Supplemental pay types: Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Junior High School (Required)
Experience:
- Technical Support Representative: 1 year (Required)
Language:
Application Deadline: 04/19/2024
Expected Start Date: 07/01/2024
