Job Responsibilities: - Responsible for providing best course of resolution to all POS system-related problems and issues
Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA)- Provides accurate information on IT products or services
Records events and problems and their resolution in logs
- Provides internal professional organizational and administrative support
Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment- Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary
Coordinates with the internal department head on client requests for enhancements and development
- Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin
Provides documentation and procedures for internal and external use
Bachelor's Degree in Computer Science, Information Technology or equivalent- With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems
Knowledge in retail and/or food and beverage operations is highly preferred
- Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products- Ability to diagnose and resolve basic technical issues
Must be customer service oriented
- Excellent interpersonal skills
Fluent in English, both verbal and written Strong organizational, multi-tasking, and time-management skills
- Must be willing to work in Chino Roces, Makati City (near MRT Magallanes station)
Job Type: Full-time
Pay: From Php25,
- 00 per month
Benefits: - Company events
Employee discount Health insurance
On-site parking- Opportunities for promotion
Promotion to permanent employee
Schedule:
Supplemental pay types:
Overtime pay
Experience:- Technical Support: 1 year (Preferred)
Language:
English (Preferred)
