Technical Support [OPEN TO FRESH GRADS]

We are looking for Customer Service-oriented, assertive, self-motivated and team player Field Technical Supports.

• Job Description:

Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;

• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;

Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;

• Escalate issues that are beyond the scope of support to the proper level of support;

Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner

• Actively monitor ticket assignment/s for timely resolution; Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;

Ensure that satisfactory resolution has been executed before putting tickets on resolved state;

• Demonstrate professionalism while handling inquiries or complaints of the customers;

Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);

• Contributes to Team/unit goals by accomplishing related duties as required.

• Job Qualifications

Bachelor's degree in Science, Technology, Engineering, and other related courses.

• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset

Strong interpersonal skills and can work under pressure;

• Ability to learn and adapt quickly.

Ability to multi-task and function as a generalist;

• Proficiency in troubleshooting Personal Computers

Basic understanding of Information Technology Networking Devices;

• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;

Able and amenable to travel to client sites.

• Willing to report in office

Fresh Graduates are welcome

Job Types: Full-time, Fresh graduate

Pay: Php12,

• 00 - Php15,000.00 per month
  
  Benefits:
• Additional leave

Health insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Monday to Friday

• Weekends

Supplemental pay types:

• 13th month salary

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

* Service Desk/Technical Support: 1 year (Preferred)