General Duties
1. Oversee, assess, plan, schedule and monitor all major activities and projects of IT department ensuring adequate support to production, test, development and incoming services/systems, adherence to specified work standards/procedures and completion of assigned tasks and duties, with minimal wastage of available resources. Ensure online system availability of all production services/systems managed by SMDC IT.
2. Planning for the security and safe integration of hardware, software and network systems through development and implementation of appropriate systems, configuration and parameter settings, operational procedures, and standards. Provide technical expertise in planning, development and implementation of standards, processes, methods, procedures and change control mechanisms needed in the effective operation, optimum performance and security of the business computer systems. Provide user assistance and problem resolution.
3. Assess individual performance and feedback. Regularly provide individual coaching and mentoring. Resource plans in place constituting: Selection strategy / Skill gap analysis / Succession planning / Career Plans.
4. Establish an understanding of the supported IT services with associated tools & processes, knowledge warehouse and reporting infrastructure.
5. Ensure the team understand and adhere to ITIL processes, policies and standards, including
. Incident Management
. Problem Management
. Escalation Management
. Change Management
. Security Management
6. Ensure operationalization checklists are completed for new services and projects.
7. Drive efficiencies and automation to reduce service costs where possible.
8. Encourage and promote innovation and the use of technology to meet and exceed business goals.
9. Proactively identifies process, tool or technology deficiencies and works to develop and execute solutions, that adhere to Company direction, standards and quality management.
10. Ability to act rapidly and logically under pressure, and make effective use of resources in resolving problems.
Detailed Duties
1. Oversee, assess, plan, schedule and monitor all major activities and projects of IT department ensuring adequate support to production, test, development and incoming services/systems, adherence to specified work standards/procedures and completion of assigned tasks and duties, with minimal wastage of available resources. Ensure online system availability of all production services/systems managed by SMDC IT.
2. Planning for the security and safe integration of hardware, software and network systems through development and implementation of appropriate systems, configuration and parameter settings, operational procedures, and standards. Provide technical expertise in planning, development and implementation of standards, processes, methods, procedures and change control mechanisms needed in the effective operation, optimum performance and security of the business computer systems. Provide user assistance and problem resolution.
3. Assess individual performance and feedback. Regularly provide individual coaching and mentoring. Resource plans in place constituting: Selection strategy / Skill gap analysis / Succession planning / Career Plans.
4. Establish an understanding of the supported IT services with associated tools & processes, knowledge warehouse and reporting infrastructure.
5. Ensure the team understand and adhere to ITIL processes, policies and standards, including
. Incident Management
. Problem Management
. Escalation Management
. Change Management
. Security Management
6. Ensure operationalization checklists are completed for new services and projects.
7. Drive efficiencies and automation to reduce service costs where possible.
8. Encourage and promote innovation and the use of technology to meet and exceed business goals.
9. Proactively identifies process, tool or technology deficiencies and works to develop and execute solutions, that adhere to Company direction, standards and quality management.
10. Ability to act rapidly and logically under pressure, and make effective use of resources in resolving problems.
Professional Eligibility
CCNA, ITIL v3 Foundation certification preferred
Skills
N/A
Education
Any 4 year course on Computer Science, Information Technology or Engineering
. CCNA, ITIL v3 Foundation certification preferred
Experience
1. Must have at least ten (10) year work experience in Information Technology field with evidence of technical ability.
2. At least six (6) year experience as System, Network and Database Administrator
3. Knowledgeable in Real Estate Industry is an advantage.
Responsibility
Management of Technical Support (Platform Management) section and day to day supervision of section personnel. Oversee and managing a team of technical engineers. This includes recruitment, setting of work and performance standards, career development and counseling.
