Technical Support Expert (Sales Program)

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don't just provide customers with exceptional service we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who you are

You are a tech-first problem solver. You act with integrity and have a passion for helping people get their tech back up and running. You are eager to learn new skills and are excited to be part of a company that will invest back in you. This job right here is your launchpad.

What you will be doing

• Using Asurion's industry leading generative AI tools, you will help our customers stay connected with all aspects of their everyday technical life.
• Putting yourself in the customers shoes, you'll provide support for our customers over the phone and get to the root cause of their frustrations. Calls will be made inbound and outbound.
• Embracing the never stop learning lifestyle, you will lean into your curiosity and seek out knowledge and education to better serve our customers and your team, as well.
• Upsell Asurion products and services.

Basic requirements

• Experience in or are eager to work within a technical support program experience, specifically in a role where you must upsell products.
• Experience in or are eager to support customers technical needs, more specifically computers, gaming consoles, smartphones, smart TV's, tablets, and much more.
• In addition, experience navigating hardware platforms like Windows, Android, Apple iOS, wireless technology and wireless equipment and applications.

Minimum qualifications:

Has completed at least high school diploma

With at least 1-year customer service experience in a technical program

With at least 6 months of BPO sales experience

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential