Technical Support Engineer

Evercam is an AI-powered, market-leading construction technology solution designed to improve productivity and visibility on construction sites around the world.

We have always been at the forefront of creating a global, remote, and multicultural team, now we want to take this to the next level. With team members based in Ireland, UK, US, SG, AU, Philippines, Algeria, Poland, Pakistan and more, we believe this is the future, and we want to build a world-class company that is an example of that.

As a Technical Support Specialist, you will troubleshoot complex technical issues, provide timely customer feedback, and support the roll-out of new installations. Engaging directly with customers and internal stakeholders, you'll also create and update written documentation, requiring excellent written and verbal communication.

The ideal candidate will be excited by the chance to improve the customer experience. This means not only engaging daily to solve problems, but also proactively gathering customer feedback to enhance the Evercam suite of products and services

Also, as a Technical Support Specialist, you are someone proactive, energetic, and technically skilled go-getter with excellent interpersonal skills and complete mastery of the English language. In this fully remote role, you'll take ownership in providing technical support and service restoration to customers via phone or email.

Technical Support Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Provide remote guidance for Installing and configuring hardware and software.
• Speaking to customers to get to the root of their problem quickly.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of updates and other maintenance tasks.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Requirements

• Prior experience in advanced tech support, advanced desktop support, or a similar role
• Experience with Linux - Strong command-line proficiency, including file manipulation, package management, system configuration, and scripting (e.g., Bash).
• Experience with CCTV/IP Cameras, bonus points for an In-depth understanding
• Proficient in troubleshooting network connectivity issues, understanding networking protocols (TCP/IP, HTTP, DNS, DHCP), and experience with VPN configuration.
• In-depth knowledge of networking concepts
• Experience configuring Raspberry Pi/Jetson devices, troubleshooting hardware/software issues, and involvement in custom projects.
• Excellent communicator of the English language, both written and verbal
• Strong attention to detail and exceptional problem-solving skills
• Degree in computer science, information technology, or a related field or equivalent experience.
• Excellent interpersonal skills, Energetic, go getters

What Evercam offers:

• A world-class team built around talents all over the world. Our people are our greatest assets.
• A strong, positive and collaborative culture that empowers people to do their best wor
• We provide all the tools and all resources needed to be successful in your rol
• Clear progression within a rapidly growing company
• A high degree of autonomy is encouraged to match your experience, ability and attitude
• A role working in a highly motivated team environment
• A truly global company with a clear vision.

Evercam is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.