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MicroSourcing

Technical Support Analyst (SaaS/Ecommerce Platforms) | Nighshift- Hybrid

Early Applicant
  • 6 hours ago
  • Be among the first 50 applicants
Exp: 2-4 Years

IT/Computers - Software

Job Description

JOB RESPONSIBILITIES:
  • Provide extensive technical support to users of SaaS and Ecommerce Platforms
  • Provide a prompt and comprehensive email support
  • Troubleshoot, diagnose and resolve technical issues related to software, hardware and network connectivity
  • collaborate with development and product teams to address and escalate complex issues
  • Document all interactions, solutions and processes in ticketing system
QUALIFICATIONS:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred).
  • 2+ years of experience in technical support, preferably within a SaaS or ecommerce environment.
  • Experience troubleshooting software and hardware issues
  • Excellent communication skills, both verbal and written with ability to convey technical concepts to non technical users
  • Familiarity with Customer Support tools and Ticketing system
  • Understanding of cloud based technologies

More Info

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Date Posted: 28/11/2024

Job ID: 101717085

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About Company

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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