Main Responsibilities
- Install software, maintain, and introduce training as needed
- Maintain and update documentation of procedures and configurations
- Maintain, repair, and upgrade the operating system including hardware and software
- Monitor the performance of existing computer systems and IT infrastructures
- Responsible for investigating and analyzing the application issues, gathering IT usage cases, advising recommendations for refining the organizational IT systems and carrying out daily configuration and installation of IT solutions and services
- Manage and train the new Local IT Support team
- Manage the Local IT Support Metrics and KPI's
- Analyze and resolve the escalated issues
- Gather the details and information for the Monthly report. Present the monthly update to IT Director and the Local IT Administrators
- Manage the entire purchase of inventory related to hardware, software and other IT supplies
- Develop and maintain vendor relations
Qualifications
Primary Technical abilities:
- Graduate of Computer Science, Information Technology or any IT related field.
- Has an experience at least 3 years for the technical Support
Technical Environment
- Active Directory
- WSUS
- McAFee
- OS: Windows 10
- Cisco IP Communicator and Jabber
- Hardware: Dell laptops
- Ivant
