Technical support with regards to Windows desktop operating system and servers- Software installation or re-installation (licensed software only and Client's standard software)
Configuration of software drivers of peripheral items
- Virus Scanning and removal
Basic diagnostics and troubleshooting of hardware defects- Restoration of files from Backup System when necessary
Replacement of defective parts
- Coordinate warranty claims, repair, or replacement for those units still under warranty with other suppliers
Coordinate and schedule maintenance activities with the appropriate vendor maintenance provide and end-user- Submit documentation report on the current location and status of the unit or hardware that is being repaired
IMAC (Install, Move, Add & Change) is included in the scope of work
- Conducting and consolidating daily activity checklist.
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 1 year of related experience as Technical Support.
Willing to work even on weekends, holidays and in any time, he is needed.- Must be willing to work in Taguig and amenable to work shifting schedule.
Job Type: Fixed term
Contract length: 12 months
Benefits: Opportunities for promotion
Schedule:
Supplemental Pay:
Overtime pay
Application Question(s):- Are you willing to work in Quezon City
Are you willing to work shifting schedule
Experience:
* Technical support: 1 year (Required)
