Transforming to the Workplace Team of the future
- Resolve technical problem in a timely manner to enhance Occupant Experience
- Escalate technical issues where required
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementation
- Manage the Technicians and Engineers proactively
- Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
- Functional operational control to deliver excellence every time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
Client/Stakeholder Management (in support of the Technical Services Lead)
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
- Manage, review and execute all Engineering/Technical Service contracts, including inspections and quality management of service delivery
- Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
- Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation
- Co-ordinate with Building Managers & the Business Units on Project issues
- Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
- Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
- Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
- Contribute to the Monthly Management Report
- To provide the coaching/mentoring for subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
- Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience City Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the clients offices
- Mobile as required to cover multiple sites
- Managing all technical service contracts, including inspections and quality management of service delivery
- Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Share best practices and new ideas to further support the Workplace Experience Team
- Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
- Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client's operation
- Coordinate with Building Managers & the Business Units on Project issues
- Coordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
- Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
- Follow the SOP/EOP and training programme for staff
- Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
- Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Excellent verbal and written communication skills
- Fluent in English (verbal) and Cantonese
- Knowledge of Occupational Safety requirements
- Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
- Ability to effectively communicate and interact with all levels of people
- Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 5 years experience in related discipline
- Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
- Knowledge of Occupational Safety requirements
- Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
- 5.5 working days per week
Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management I Value my Customers
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
People Management and Team Leadership I am a Team Player
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills I Am Proactive
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking I am Innovative
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Detail focused and proactive in nature
- Self-motivated
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff
DIRECT REPORTS
On-Site Multi Skilled Technicians
INDIRECT REPORTS
TBC
REPORTING TO
Directly Reporting to Technical Services Lead
Matrix Reporting to City Lead
