Technical Implementation Specialists provides aid to pre-sales discussions from technical side and help fit LSEG products into customer's environment.
They implement technical changes, upgrade and on boarding products and solutions. They also deliver and support professional services deals crafted by solution architects. They also act as technical go to person to other roles within Technical Implementation Team.
Key responsibilities:
Perform installations, upgrades, and migrations of a mixture of products using globally consistent methodologies remotely and on customer site.
Implement tasks outlined in project plans and agreements with customers.
Liaise with customer to ensure efficient product installation
In collaboration with the relationship managers and product team, technical support group, work as the technical owner to resolve product implementation issues in a timely manner, minimizing and/or avoiding any customer impact.
Provide technical consultancy to other internal partners in Customer Implementation and SAM teams.
Maintain awareness of relevant technical and product trends through self-learning, training classes and job shadowing.
Have a working relationship with LSEG vendors providing engineering and network connectivity resources and provide instructions as needed for them to complete the assignments.
Processing of BAU Network Implementation activities
Configuration builds and implementation of Network components
Configure and Fix VPN Tunnels with internal teams and customers.
Maintains customer technical landscape documentation and diagrams
Works with the Coordinator and selected vendor to provision preferred connectivity option to connect the customer to LSEG products
Implement and maintain PS&C complete care service package for the client, this includes periodical service health check as mandated by Complete Care agreement
Skills:
Excellent knowledge and hands-on experience in operating systems (Windows7, Windows 10,2003 Server,2008 R2 Server,2012 Server R2, Solaris, Linux, Red Hat variant, AWS) and networking technologies.
Mastery in trouble shooting VPN Technologies-L2VPN, L3VPN, IPSEC, Cisco and Juniper CLI
Mastery in technical knowledge of Refinitiv products.
Network Experience in WAN and LAN technologies
Expertise in traditional high availability protocols such as VRRP, HSRP, LACP, PAGP, QoS and similar technologies like NAT's and standards (IEEE).
Experience in a customer facing technical service role.
Good problem management, fix and analytical skills.
Ability to work with remote teams to efficiently deliver projects
Independent worker with excellent time management and critical thinking skills, and able to work through crisis situations.
Comfortable working both independently and in a team environment including supporting projects with remote employees in other offices
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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