Technical Engineer | Cebu

Do you thrive in a dynamic environment where you can learn, troubleshoot, and solve problems If so, then this Technical Engineer role at IMVI might be your perfect match!

In this exciting role, you will wear multiple hats a trusted advisor for clients, a technical guru for internal teams, and a product implementation expert. You will be responsible for providing exceptional technical support, product training, and solutions to our valued customers.

• Key Responsibilities:

Become a product and solution expert through continuous learning initiatives.

• Provide exceptional technical support by troubleshooting and resolving customer issues via phone calls or in-person interactions.

Conduct product training sessions for clients to ensure they maximize the benefits of our solutions.

• Perform Proof-of-Concept (POC) demonstrations for prospective clients, showcasing the value proposition of our solutions.

Collaborate effectively with the Technical Manager to escalate and resolve complex technical problems.

• Identify and implement solutions for internal technical concerns, ensuring smooth operations.

Deliver exceptional IT services by implementing client-specific product solutions.

• Test and verify functionality of RMA (Return Merchandise Authorization) units.

Keep clients informed on the status of their repair requests and ensure timely updates.

• Coordinate with internal RMA teams and suppliers to manage RMA items efficiently and meet replacement deadlines.

Prepare regular reports to keep stakeholders informed on technical activities and progress.

• Participate in joint sales calls/visits with the sales team to provide technical expertise and strengthen client relationships. (Optional)

Research and compare prices for required spare parts to optimize costs. (Optional)

• Take ownership of additional responsibilities assigned by your supervisor and management.

• Key Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), Science & Technology, or a related field (preferred). Fresh graduates are highly encouraged to apply!

• Strong interpersonal and customer relation skills with a focus on building rapport and exceeding expectations.

Excellent written and verbal communication skills to clearly explain technical concepts to both technical and non-technical audiences.

• Strong business acumen with a results-oriented mindset and a drive to achieve success.

Skilled presenter with a winning attitude and a commitment to strong work ethic.

• Excellent teamwork skills with a proactive, resourceful, self-motivated, and independent work style.

Upholding the core values of IMVI (Teamwork, Integrity, Customer Focus, and Excellence) is essential.

• Ready to leverage your technical expertise in a dynamic and rewarding role Apply today!

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16,

• 00 - Php18,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Life insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 10 hour shift

Day shift

• Monday to Friday

Supplemental Pay:
* 13th month salary