Job Title:
Customer Support - || MUST HAVE Hardware and SaaS, Api , Database
Location: Philippines - Remote
Work Experience (years) : 1+ Years
MUST HAVE SAAS/ Api / Database background exp
Mandatory (minimum 1 years of experience as a technical support)
We are seeking a full-time remote Customer Support Specialist. You will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met promptly and effectively.
Key Responsibilities
- Provide technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.
- Assist customers with technical issues via email, chat, and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems, identify root causes, and provide solutions.
- Escalate complex issues to higher-level support when necessary.
- Maintain accurate documentation of all customer interactions.
Qualifications
- Strong English communication skills, both written and verbal.
- Excellent problem-solving abilities and a customer-oriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Degree in Computer Science, or a related field.
Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
Notice Period: Immediate joiner to max 15 days
Skills: remote environment,api,hardware,customer,hardware support,smart home,automation,documentation,chat,smart device,customer support,customer satisfaction,api support,problem-solving,home automation,sql support,english communication,troubleshooting,communication,database,sql,saas,hardware installation,software,technical support,smart applications,saas support,communication skills,customer service,smart device background,remote work,saas products,mongodb
