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ZENSHIN SYSTEMS CORPORATION

Technical Coordinator

ZENSHIN SYSTEMS CORPORATION
Early Applicant
  • 9 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Philippines, Quezon City
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Job Description

  • Received request, concern and issues via email and ticket monitoring.
  • Provide acknowledgement, timely and regular update/feedback on client's requests or queries.
  • Create a service ticket for warranty / billable repair process.
  • Secure schedule to dispatch for onsite visit / service completion.
  • Manage timely updates to client's pending service request until service is completed.
  • Validate if there are void / under warranty part.
  • Send formal quotation to customers for void / out warranty units and other billable service task.
  • Validate the report of technical / provincial service partners and update accordingly.
  • Re-route customers to point person if concern was forwarded to them but non service related.
  • Monitor and keep track of all open ticket until closed or resolved.

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

Warranty
Technical Service

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Date Posted: 15/11/2024

Job ID: 100460421

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About Company

ZENSHIN SYSTEMS CORPORATION
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