Bachelor's Degree in Business Administration or its equivalent.
At least three (3) years of experience in Client and Account Management as well as administrative work
Problem-solving and analytical skills with keen attention to details
Attention on important dates (e.g., Contract Expiration Dates, Deadlines)
Good technical documentation skills (knowledgeable in Microsoft Word, Excel, and PowerPoint)
Ability to work independently with minimum supervision.
Can deal patiently and politely with difficult clients in a professional manner.
Strong interpersonal skills with an emphasis on customer service and teamwork.
Excellent verbal and written communication skills.
CLIENT MANAGEMENT
Respond to customer and supplier concerns and issues raised through the company trunk line, mobile phones, emails, social media, etc.
Perform monthly site visits with clients who have CMA accounts to accurately list down the services performed, and the quantity of parts replaced and to be replaced in the Preventive Maintenance Checklist.
Monitor the status of all pending client concerns and issues, ensuring proper resolution within the given SLA.
Communicate with clients through email under the close supervision and approval of the TSG Manager and Department Head.
Updates monitoring table for all blades and submits it to TSG Heads, MSPI Purchasing, and the client concerned.
Assist PB DM1000 meters of Philpost on creating town die using Adobe Photoshop and add it on meters using Art card ports.
ADMIN TASKS
Monitor and facilitate the renewal of CMAs, PMAs, and proposals in a timely and efficient manner.
Government accounts (esp. PhilPost) proposals should be endorsed to the department concerned within the last quarter of the year.
Private accounts proposals should be sent at least 3 months before the expiry of the contract.
Monitor the daily itinerary of all onsite Technicians, informing them through text messages or phone calls if any changes occur.
Submit complete and accurate reports on time.
Monthly Preventive maintenance report (checklist) for parts and services accomplished during preventive maintenance schedules and the Service Calls Report of CMAs and PMAs which will be used for billing purposes.
Weekly summary of all preventive maintenance reports submitted by the Technicians.
Archive all Service Calls and Preventive Maintenance checklists for documentation and future reference.
Monitor the machine readings of clients with CMA accounts.
Monitor order and reorder requests for delivery of parts for fast-moving, rush order and local parts requests.
Coordinate with the client, logistics/transport companies, and suppliers during delivery/transfer of big machines.
Act as the Minute Taker during department and client meetings and submit the MOM for documentation.
Coordinate the annual travel arrangements of Technician/s who will perform the annual preventive maintenance schedule for both foreign and local clients.
Timely submission of Service Call report to Accounting for billing.
Register every purchase of Pitney Bowes DM300 machines through Citrix and Tier3 application.
Responsible for the annual renewal and change of password of the Citrix application.
Perform other tasks that may be assigned by the management from time to time.
